Incident Response
Whether you need a plan in place before it happens, a committed response capability, or help right now, Aruga has a service built for your situation.
Aruga is an NCSC Assured Service Provider for Cyber Incident Response at Standard Level, giving organisations confidence that our incident response service meets the NCSC's recognised standards for quality and capability.
Find the right service
As an NCSC Assured Service Provider for Cyber Incident Response, Aruga builds its Incident Response services around your organisation's size and situation. Find the one that fits.
Up to 150 employees
A 24/7 response line, a specialist callback within 60 minutes, and expert-guided containment. Fixed annual subscription. However many times you need it.
151+ employees
Prepaid response hours, a named lead responder, and a pre-agreed hourly rate. Bespoke to your organisation. Your team in place before you need them.
Need help right now
You do not need a retainer. You do not need to be an existing client. If you are dealing with a cyber incident right now, call this number.
Available 24 hours a day, every day of the year.
Readiness services
Our consultancy team offers Incident Response planning, gap analysis, and tabletop exercises. Speak to us before you need us.
Why preparation matters
When a ransomware attack or data breach occurs, the decisions made in the first 60 minutes shape everything that follows, whether the incident is contained quickly or spirals into days of disruption.
Without a plan and a trusted response partner already in place, businesses spend that first hour working out who to call and what to do. By the time a responder arrives, the damage is already done.
The good news is that preparation does not have to be complicated or expensive. It just has to be in place before you need it.
Industry data consistently shows that the time between detection and containment determines the scale of the damage. Every minute without a response plan is a minute the attacker has.
A specialist who does not know your environment has to learn it under pressure. A retainer or subscription means your responder already understands your systems before anything happens.
Emergency response without pre-agreed rates means negotiating costs in the middle of a crisis. A subscription or retainer fixes your costs before the incident, not after it.
The Aruga approach
Regardless of which service is right for you, these are the things you can expect from Aruga on every Incident Response engagement.
01
You speak to a specialist who knows your case. Not a queue, not a rota, not whoever is available.
02
For subscription and retainer clients, rates and scope are agreed before anything happens. No surprises mid-incident.
03
Subscription and retainer clients are prioritised. During industry-wide incidents, your access is protected.
04
Aruga is an NCSC-assured Incident Response provider. The UK Government's own benchmark for who to call when it happens.
Get started
A 30-minute call is enough to understand your situation and point you in the right direction. No commitment required.
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